Amy shook her head. How could a client that had brought so much delight in the beginning turned into a cause of anxiety in just 4 months?
Olga noticed the drag in her steps as she drew nearer. "What's up Amy? You are becoming as stoop and as haggard as I am."
I just don't believe what is happening. Gadgets2Go has not settled their invoices in the last 2 months and the accounts department wants me to do something about it."
"Well, this kind of thing does happen in business. You will have to write to them and remind them that their bill is not settled. Get the invoice number and details from the accountants then come see me."
Amy brought a pile of invoices, delivery orders, letters and printed e-mails. But Olga was only interested in the invoice numbers, the terms of payment and the amount of each invoice. Then she sat down and dictacted to Amy.
Ref: Gadgets/151007-01
Date: 15 October 2007
From: Dr. Soon Le Mah
Vice President of Sales and Supply Chain Management
Direct Line: +60-xxx-xxx (Direct)
Direct Fax: +60-xxx-xxx (Direct)
Email: Soon@here.com
To: Ms. Susie Spins
President of Procurement
Gadgets2Go Pte. Ltd., Kuching
Tel: +60-xxx-xxx
Fax: +60-xxx-xxx
Dear Ms. Spins
Re: Request for Settlement of Invoice
We wish to bring your attention to our invoice numbers HAN101 and HAN212. We have a 30-day credit term agreement, but both invoices have gone beyond the timeframe. My office has sent out a few reminders and was informed each time that a cheque was on its way. To date, the accounts department has not received any payment.
We have to ask your company to settle these invoices without further delay, or we will have to start adding a monthly 8% interest on the amount due, starting 30 days from the date of the invoices.
Yours truly,
.............................
Dr. Soon Le Mah
It was really difficult for Amy to pass the letter to Dr. Soon, and it was even harder for him to put his signature down on it. "Isn't there any way around this, Amy?"
"I am sorry Dr. Soon, but the Accounts Manager is adamant. He wants to see the payments start coming in, else he wants us to cut off our dealings with Gadgets2Go."
"These people. When we don't bring in sales, they complain. When we bring in Sales, they complain. What do they want me to do?" A long pause, "I guess they want me to send out this letter today."
"Yes, sir. That is what they want you to do now," Amy said before walking out of the room and sending out the letter.