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Chapter List

• Author's Comment – Why I wrote this tutorial.
• The In-house Memo – Telling without divulging too much.
• Organization Announcement to 3rd party – Ensuring the continual smooth running of business.
• Company Introduction and request for meeting – Engaging the attention of a prospective client.
• Suggested Meeting Agenda – Reduce confusion by building expectations.
• Follow-up: Confirmation of discussion – Setting the record straight
• The Thank you Letter – To confirm receipt of contract copy
• Responding to a Customer Complain – And using past communications to present your side of the story.
• Requesting for the Settlement of an Invoice – Asking for your rights firmly and politely.
• Warning of Discontinuation of Service – Let your client know what you are being forced to do.
• Notice of Discontinuation of Service – Not quite saying good-bye yet.
• A Thank You for Receipt of Payment – As well as a reminder for future payments.
• On Writing and Editing – Know what you want to achieve through your communications.

THE END

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